Shift your thinking. Transform your strategy.
Start your journeyWe are passionate about designing strategy that makes a customer feel heard, understood and valued.
Experience you can count on
Expert consulting delivers customer-led strategy aligning business objectives, brand promise to meet customer expectations.
Strategy Development
Does your current strategy incorporate an “outside in” lens? Our strategy development meets you where your organization is at, whether you are trying to establish large, small, transformative or new strategies.
Culture & People
One cannot underestimate the value of human capital. Hiring the right talent, designing the best organizational structure, investing in change leadership and the employee experience will make or break how effectively you deliver your strategy.
Process Improvement
Business process is the way in which work gets done. It is critical to revise, update or add business processes to support your new strategy.
Why Us?
We are passionate about designing strategy that makes a customer feel heard, understood and valued. Customer experience is the new business strategy. Our techniques are based upon real world experience. We have walked in your shoes. Our evidence based techniques provide you a strategy and an implementation roadmap based on core “architecture” including culture, people, processes and technology.
Our Experience
Our team has over two decades of experience leading CX (customer experience) organizations, multi-channel marketing, social media, digital business transformation, technology strategy and sales approaches that deliver personalized experiences. We are experienced and work across private, nonprofit and public sectors. We are uniquely skilled in building and implementing customer experience practices across CX centers, innovation offices, sales, marketing, information technology and nonprofits. We work on evolving current approaches all the way to full transformation.
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Mindshift Strategy
Our service includes a comprehensive consultation to help identify gaps and opportunities, design a new strategy and implementation plan across people, process and technology with measured outcomes. That’s how we ensure your success.